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Refund & Return Policy

Last Updated: 01st Feb 2026

At FOLIVÉ, we don’t believe in empty promises or complicated fine print. Our products are built for real men with real grooming goals, and our policies follow the same philosophy: clear, fair, and honest.

Eligibility for Returns & Refunds

Due to the personal care and hygiene nature of beard oils, we accept returns or refunds only in the following cases:

  • You received a damaged or leaked product

  • You received an incorrect item

  • The product is expired or defective at the time of delivery

Used, opened, or tampered products are not eligible for return or refund, except in case of manufacturing defects.

Return Request Timeline

  • A return/refund request must be raised within 48 hours of delivery

  • Requests raised after this window may not be accepted

To initiate a request, contact us at:
folivecare@gmail.com

Please include:

  • Order ID

  • Clear images or video showing the issue

  • A short description of the problem

Inspection & Approval

All requests are reviewed by our quality team.

If approved:

  • Reverse pickup may be arranged via Shiprocket, or

  • You may be asked to self-ship the product (depending on serviceability)

Returned items must be:

  • Unused

  • In original packaging

  • With all seals intact

Refund Process

Once the returned product passes inspection:

Prepaid Orders (Razorpay)

  • Refund credited to the original payment method

  • Processed within 5–7 business days

Cash on Delivery (COD)

  • Refund processed via UPI or bank transfer

  • Bank details will be requested via email

  • Processed within 7–10 business days

Shipping charges (if applicable) are non-refundable, unless the error occurred from our side.

Non-Refundable Scenarios

Refunds will not be issued if:

  • Product has been used or partially consumed

  • Request is raised after 48 hours

  • Damage is caused due to misuse or improper storage

  • Dissatisfaction is based on expectations of instant or guaranteed results

FOLIVÉ does not promise overnight growth.
Our products support healthy beard growth with consistent use and patience.

Customer Support

We stand behind what we make and how we serve.

folivecare@gmail.com
+91 9485983588

Privacy Policy

Last Updated: 01st Feb 2026

At FOLIVÉ, privacy isn’t a checkbox it’s a responsibility. This policy explains how we collect, use, and protect your personal information when you interact with our website or make a purchase.

Information We Collect

When you browse or shop on our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (securely processed via Razorpay)

  • Order history

  • IP address, browser type, and device data

We do not store card or UPI details on our servers.

How We Use Your Information

Your information is used to:

  • Process and ship orders via Shiprocket

  • Send order confirmations, updates, and delivery notifications

  • Provide customer support

  • Improve website performance and user experience

  • Share offers and promotions (only if you opt in)

We do not sell, rent, or misuse your personal data.

Third-Party Services

To operate efficiently, we share limited data with trusted partners:

  • Razorpay – for secure payment processing

  • Shiprocket – for logistics and order delivery

  • Analytics tools (e.g., Google Analytics) – to improve performance

All partners are contractually obligated to protect your data.

Data Security

We use industry-standard security measures, including:

  • SSL encryption

  • Secure WordPress & WooCommerce infrastructure

  • Restricted access to customer data

While no system is 100% secure, we take reasonable and responsible steps to safeguard your information.

Cookies Policy

Our website uses cookies to:

  • Improve navigation and speed

  • Analyze traffic and user behavior

  • Remember preferences

You may disable cookies through your browser settings if you choose.

Legal Compliance

This Privacy Policy complies with:

  • Information Technology Act, 2000

  • IT (Reasonable Security Practices and Procedures) Rules, 2011

  • Consumer Protection Act, 2019

Your Rights

You may:

  • Request access to your personal data

  • Request correction or deletion

  • Opt out of promotional communication

To exercise these rights, email us at folivecare@gmail.com

Business Details

Brand Name: FOLIVÉ
Registered Address:
LF-11, Doorwani Nagar, ADA Colony,
Naini, Prayagraj – 211008, India

Email: folivecare@gmail.com
Phone: +91 9485983588

Final Word

FOLIVÉ is built for men who care about results, not hype.
Your data, like our formulations, is handled with integrity and purpose.